We want you to be able to test out Lalo products in your home, on the go, and at mealtimes with your little one. We do our best to get orders to you as soon as possible and all orders over $50 have free shipping (in the continental US). To make sure you’ve found the right fit for your family, we will accept returns on furniture items for a full refund within 100 days of delivery dependent on a few conditions:
- Your return request (including your full name, email, and Order Number) must be emailed to our team at firstname.lastname@example.org within 100 days from the date your product was delivered.
- Return shipping cost will be covered for returns made from within the continental US. Orders from outside the continental US are subject to shipping and/or restocking fees.
- Please hang on to the box if you are still making your final decision as all returns must be made in original packaging. Items returned without original packaging will be subject to shipping and restocking fees.
- All product tags and labels must remain attached.
- All parts, assembly tools, and accessories must be included with your return to receive a full refund.
- Your 100 day trial period begins the day you receive your original order. If you make an exchange within that period, the trial period will not be extended.
Tableware, Giant Coloring Sheets, and Art Cards fall under our 30 day return policy and can only be returned if they are unopened and unused.
We will process your refund to the original payment method once we receive your return and our team has confirmed it meets the above conditions. We reserve the right to refuse a return and deny credit if a returned product fails to meet these criteria.
The following products sold by Lalo are made by other brands and subject to their return policies:
- The Dough Project: Final Sale, no returns accepted.
- Canopy Humidifier: Final Sale, no returns accepted.
- Coterie: Final Sale, no returns accepted.
- Bobbie: Final Sale, no returns accepted.
- EllaOla: Final Sale, no returns accepted.
ORDER CANCELLATION POLICY
If you need to cancel your order, please get in touch ASAP. You will be able to cancel an order during the processing stage by texting, calling, or emailing us at 646-863-5225
If you have already received a tracking number, your order has shipped and it is too late to cancel. You may still return any unwanted items in accordance with our return policy.
PROMOTIONAL PRICE GUARANTEE
We don’t want you to ever miss out! We honor promotional pricing on any order placed within seven (7) days before the start of a promotion and/or if your order has not shipped.
Here’s How It Works:
If you purchase a product directly from us and that product is both in-stock and available at a lower price on our website during a sale event within 7 days of your original purchase date, we will happily refund the difference in price to your original payment method.
LALO PRODUCTS PURCHASED ELSEWHERE
We cannot accept returns on products purchased from other vendors; please work with the store you purchased your Lalo item(s) from in accordance with their return policy. This includes, but is not limited to, items purchased from Babylist, Maisonette, and Monica & Andy.
If there's an issue with your item, please reach out to our team at email@example.com and we will help get it resolved for you.