Welcome to The Clubhouse

You'll earn 5 rewards points for every dollar spent. For example: A $200 purchase would earn you 1,000 points (worth $10 off a future order).

Keep in mind: If you choose to return an item, we'll deduct those points from your rewards balance.

• Redeeming your points for discounts on your Lalo order is easy. First things first, make sure you're logged in!
• Fill your cart with big upgrades for your little one and head to checkout.
• At the top of the checkout page, select the number of points to redeem and click "apply" to receive a discount on your purchase.
• Please note: While you can redeem points up to 100% of the cost of the items you're purchasing, points cannot be redeemed to cover shipping fees.

We'll send you an email 3 weeks after your order has shipped asking you to leave a review once you've had a chance to enjoy your new Lalo products.

Shortly after you leave a review, we'll send the points your way. 

Didn't receive an email? Leave a review directly on our site for products you have purchased and we will verify and send the points your way. (When leaving a review on our site, be sure to use the same email address you used at checkout.)

• Sorry that you haven’t received your points — not to worry! Some activities take a bit longer to process, so there may be a slight delay between completing an activity and receiving your well-earned points.
• Check back an hour after completing the activity and refresh the loyalty page while logged into your account. If the points still aren’t showing, log out and log back in.
• If you followed these instructions but still haven’t received any points, please contact our support team via chat on our website or email us at lalofam@meetlalo.com. We’re always here and happy to help!

If you return your entire purchase, the points you redeemed on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email.