Have questions? Chat below or text us 646-863-5225 8am to 9pm EST.

Can I add The Lalo Daily to my baby registry?

Yep! You can add The Daily stroller to a Baby List or Amazon registry with just a few quick steps.
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Can I test drive The Daily IRL?

Yes, you can test drive the stroller at the Lalo Loft in Soho. Come hang :)
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What is your return policy?

Everything we make comes with a 100-day risk-free trial. 
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Why was my payment declined?

First, confirm that your card's billing details match what you've entered into our system. 
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What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, Apple Pay, and Google Pay.
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Can I remove my saved payment method?

Of course! You can make that change on your Account Page.
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What should I do if I received the wrong product?

Oops! If you received a different product from the one you ordered, let us know. 
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Tell me about your 100-day, risk-free stroller trial.

Your 100-day risk-free trial begins the day you receive your stroller. 
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I gave The Daily as a gift. How do I make sure my recipient has everything they need?

Nice choice! Please check “This is a gift” at checkout. 
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Can I use multiple codes at checkout?

One at a time please. You can hang on to any other codes for your next purchase.
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How can I check the status of my order?

Once your order has shipped, we’ll also send you a live tracking link. 
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I'm having trouble tracking my order.

Sorry about that! It can sometimes takes 1-2 business days for UPS to generate a tracking number. 
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What is ship later?

It’s easy—you choose a ship date that works better for your life, and we’ll ship your stroller then.
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When will I receive my order?

It usually takes one business day to process and ship your order. From there, it all depends on t...
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What are Lalo's shipping policies and rates?

For shipping in the 48 contiguous states, we offer two shipping speeds, Standard and Rush. 
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